Terms and Conditions for Scaffolding Malaysia Berhad - Lorry Crane Services
Thank you for choosing Scaffolding Malaysia Berhad for your lorry crane services. These Terms and Conditions outline the expectations and responsibilities for clients and our company when utilizing our services.
1. Service Scope
Scaffolding Malaysia Berhad offers professional lorry crane transportation services. By hiring our services, clients agree to the terms and conditions outlined in this document. We are committed to providing a reliable and efficient service; however, service provision is subject to availability, scheduling, and logistical considerations.
2. Bookings and Deposits
To secure a booking, clients may be required to pay a deposit or full payment in advance, depending on the service agreement. All bookings are confirmed once payment is received.
Clients are advised to communicate any changes to their booking promptly to facilitate smooth coordination.
3. Cancellations
Clients may request a cancellation of services before the scheduled date. In the event of a cancellation, refund requests will be processed in accordance with our refund policy.
Refunds for cancellations will generally be processed within 7-14 business days. However, certain factors may cause delays, and we appreciate the client’s understanding in such cases.
4. Rescheduling of Services
Scaffolding Malaysia Berhad will work with clients to reschedule services, where possible, in case of unforeseen delays or issues.
If the service remains undelivered after two failed attempts to reschedule, the client will be eligible for a full refund, provided all terms in the refund policy are met.
5. Refund Policy
Refunds are handled per our Refund Policy, which covers refunds for deposits, cancellations, and undelivered services.
Deposits and any extra payments will be refunded within 7-14 business days, although additional time may be needed due to processing requirements.
6. Client Responsibilities
Clients are responsible for providing accurate details at the time of booking and promptly informing us of any changes or special requirements.
The client agrees to be available or designate a representative at the service location on the scheduled date.
7. Liability
Scaffolding Malaysia Berhad will not be liable for delays or non-performance caused by factors outside our reasonable control, including but not limited to weather conditions, road closures, or other external disruptions.
In the event of damage or loss due to our service, our liability will be limited to the amount paid by the client for the specific service in question.
8. Contact Information
For any inquiries regarding these Terms and Conditions or our Refund Policy, please contact our customer support team for assistance.
By utilizing our services, clients acknowledge and accept these Terms and Conditions. Scaffolding Malaysia Berhad reserves the right to update or amend these Terms and Conditions at any time without prior notice.